Clear answers before you spend.

PikoBuy describes a flow that starts with selecting an item from platforms such as Taobao, 1688 or Weidian, submitting a purchasing order, warehouse inspection, parcel submission and international shipping. Its service agreement says PikoBuy provides search/display and purchasing-agent or forwarding services; it is not the actual seller or sales platform. Read the source listing and seller terms before paying.

Yes. PikoBuy’s official shopping guide says you can paste a product link or use keywords in its search box to request purchasing service. Before you submit, check the exact color, size, quantity and seller option. A link may show several versions, and an order note cannot safely replace checking the selected variation yourself.

No. The official guide says product prices are subject to the actual purchase, and an out-of-stock order is refunded. PikoBuy’s terms also describe separate product, logistics and platform-service elements in some flows, while exchange-rate timing may affect actual settlement. Treat an item price as one part of the total, not a delivered-price promise.

PikoBuy says its warehouse step includes check-in, photo confirmation and a defect check. Its shipping terms say forwarded goods are unpacked and inspected, but professional inspection cannot be provided for some special or professional products. Warehouse photos are best used to confirm visible facts: the selected variation, obvious exterior damage, labels, quantity and accessories.

No. A warehouse image documents what is visible in that image at that time. PikoBuy’s terms explain that it may not be able to provide professional inspection for certain product types and may not open packaging to inspect quality. Use QC photos to compare visible details with the seller listing, then make a cautious decision. Do not describe them as authentication or as a guarantee of future durability.

PikoBuy’s shipping terms say users can view inspection photos or purchase additional detailed photos. Make the request specific: for example, a size tag, a measurement point, a logo area, both shoes together or an included accessory. This produces a clearer answer than asking whether an item is simply “good.” Availability and any charge should be confirmed in the live order interface.

PikoBuy’s return page says applications should be made within five days after the order status changes to “In Warehouse,” measured from the next hour after that status change. It also says requests may not be accepted after that period. Check the item immediately when warehouse photos arrive rather than waiting until you are ready to submit an international parcel.

The official returns page lists several examples that may be ineligible, including customised products, some products with removed packaging or tags, second-hand goods, products from outside mainland China, intimate apparel, food and seller-specified exclusions. Returnability also depends on the seller’s offered guarantee and the item remaining in resalable condition. The live item and seller rules are decisive.

PikoBuy’s published return page lists the seller return-shipping cost, the seller’s original domestic shipping cost and an RMB 5 service fee for an unconditional return. It notes that shipping can still apply even if the original seller offered free shipping. If the seller sent the wrong item or there is a substantiated quality problem, responsibility may be assessed differently; the seller’s outcome and current policy apply.

Use PikoBuy’s shipping estimator with the actual destination and estimated parcel weight and dimensions. The official guide notes that routes differ in delivery time and billing method. Compare the route information shown for your own parcel, including restrictions and the billing basis. Do not rely on a general claim that one route is always cheapest or fastest for every destination.

PikoBuy’s shopping guide says tracking information will be available within three days after a parcel is shipped. It also notes that international shipping takes longer and asks users to wait for tracking updates and delivery. This is not a delivery-date guarantee; carrier handoff, route conditions and customs processes can all affect timing.

Possibly. PikoBuy’s terms state that cross-border transactions may incur duties, taxes, brokerage fees or other charges, and that users are responsible for them. Check the rules for your destination and budget for them before submitting a parcel. The site cannot reliably calculate every import outcome for every country in advance.

No. PikoBuy’s shipping terms say that parcels are carried by third-party logistics providers and describe customs, damage, loss and peak-season delay as logistics risks. Its terms also discuss insurance and third-party carrier claims. Read the specific route and insurance terms before you submit; never treat an online estimate or a warehouse photo as a clearance guarantee.

PikoBuy’s service agreement advises checking the exterior packaging when signing and contacting customer service promptly if there is a related issue. Photograph visible external damage before opening where appropriate, keep the tracking and order records, and follow the current after-sales process. Confirming receipt can affect available support windows, so do not wait if there is an obvious problem.

Open the official PikoBuy guide, returns page, shipping terms and terms of service linked below. They are more authoritative than any independent summary because policies, route availability, service fees and eligibility can change. If your order has a particular issue, use the support channel shown in your PikoBuy account or on the official contact page.